This time I definitely left it checked (although I kept wondering, I figured someone was smart enough to know I had Windows 10 and not WIndows 7) and the previewer is starting to work. this silly user didn't get it the first time. It was checked by default. I can't say for sure, but I think when I first installed Nitro, I probably just unchecked the box thinking "I have Windows 10!" I used to be a brand manager, so I know some engineer/usability guy is thinking - Hey! that is clear isn't it? Well, if unchecking that box prevents the previewer from being installed on Windows 10. I noticed that one of the options on the initial installation screen was to "Install the PDF Viewer (Windows 7 only). I went through the processes here as recommended and when I downloaded and installed the msi above at: I can't say this is causing the problem or this is "da fix," but I am finally getting the pdf viewer to work within the folders after struggling for a while. Thank you for choosing Nitro and I hope this helps! After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. If you are not sure which to pick, this will help: ĥ. Download and install Nitro Pro 13.13 using below offline installers: This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.Ĥ.
Please clear all your downloads folder or delete all downloaded Nitro installers. Please see this link for backing up custom stamps/signatures: ģ. NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Kindly note Appdata folder is hidden and to unhide it, please refer to this article Ģ. Download and run our Clean Up utility to uninstall your Nitro Pro: For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.
Clear the content of the directory under C:\users\your_username\Appdata\local\temp. To further assist you, let us try some troubleshooting by referring to these steps:ġ. Hello you for reaching out to us through our Community Forums!
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